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Frequently Asked Questions (FAQ)
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
Standard SHIPPING IS NO EXTRA CHARGE! Shipping in the USA is FREE
However Products over 40" long that are shipped flat may require special handling and incur a slight charge to cover. Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
Shipping outside of the USA is via Fedex economy and negoatiated affordable rates will appear at checkout
APO shipping is charged full cost and sent via USPS.
We are not responsible for duties and taxes required for international shipping.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact cwtucker@mac.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact cwtucker@mac.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email cwtucker@mac.com
WHO TO CONTACT?
You can reach out at any time by email at cwtucker@mac.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our Collectors Community You can also follow us on our social media pages as we are constantly posting about new work!
